How do you feel about unsolicited marketing calls? Hate them? Most people do, and the law is on your side. That, however, doesn’t bother TalkTalk. From early morning to late evening they call, day after day, for months! And if they get an answer-phone, guess what, they don’t leave a message.
Registering with TPS (Telephone Preference Service), in theory, should keep these people away, but No. That only works (sometimes) for those companies which abide by set rules – not TalkTalk. They just ignore request after request to stop calling.
What to do about them? Well, most importantly NEVER engage in conversation with them (put your “stop” request in writing), note the phone number (they use several, like the one above) and divert all calls to your answer-phone. Log times and dates, and complain – in writing – to the Information Commissioners Office. As with any complaint be persistent! Companies will use many tactics, including ignoring you, to put you off. You have a right to complain about companies such as this, exercise that right to the full.
This company is an absolute nightmare, a disgrace! In the end legal action may be the only resort, but a strongly worded solicitors’ letter warning of claims for compensation + costs will probably halt the calls – for a few months at least, until it starts all over again!
By the way, these people often obtain your details via their sister company, OneTel. Funnily enough though OneTel seemingly want nothing to do with TalkTalk, even telling their customers to deal directly with TalkTalk.
DON’T. If OneTel got you involved let them do the work to get you out!
Of course, a whistle kept by the phone and a good healthy pair of lungs can also prove effective – and ever so satisfying.
Telephone Preference Service
“The free opt out service enabling you to record your preference on the official register and not receive unsolicited sales or marketing calls.”
Judging by the number of unsolicited calls received daily across the UK, TPS seems to be totally ineffective and not worth the effort of registering with – unless anyone can prove otherwise…
The ICO (Information Commissioners Office) are responsible for enforcing this aspect of marketing calls, yet although many companies are blatantly breaking the law by not adhering to the regulations, the ICO has so far failed to issue any penalties. Exactly why are they there?
And here’s another phone pest…
Every bit as bad as TalkTalk.
Unsolicited calls, emails and text messages are not only unwelcome but often physically and mentally disturbing too. Using the law to stop these people may be a last resort but below is a communication you might like to try. It makes use of the Data Protection Act 1998, and at the very least shows any marketing pests that you are aware of your legal rights.
“The Data Protection Act 1998 gives rights to individuals in respect of the personal data that organisations hold about them. The Act says that:Personal data shall be processed in accordance with the rights of data subjects under this Act.This is the sixth data protection principle, and the rights of individuals that it refers to are:a right of access to a copy of the information comprised in their personal data;a right to object to processing that is likely to cause or is causing damage or distress;a right to prevent processing for direct marketing;a right to object to decisions being taken by automated means;a right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed; anda right to claim compensation for damages caused by a breach of the Act.The Act includes some help on what is meant by “direct marketing” in a data protection context. The table below sets out the factors that are used to identify direct marketing material.Directed to particular individuals:Lots of people receive “junk mail” that is not addressed to a particular person but to “the occupier”. This type of marketing is not directed at an individual and so is not direct marketing for the purposes of the Act. This kind of mail, posted through every letterbox on a street, includes leaflets like takeaway menus and information about clothing collections.Communication by whatever means:The common image of direct marketing is that of mailshots or telemarketing. However, for the purposes of the Act it also includes all other means by which you might contact individuals, such as emails and text messages.Advertising or marketing material:Direct marketing does not just refer to selling products or services to individuals. It includes promoting particular views or campaigns, such as those of a political party or charity. So, even if you are using personal data to elicit support for a good cause rather than to sell goods, you are still carrying out direct marketing and would have to comply with a written notice to stop.So, you must: stop any promotional activity directed at a particular individual, using that person’s personal data to communicate the promotional activity to them, if they write and ask you to stop.”<personal addition>You have, on more than one occasion, sent text messages to my phone No <enter number>. These have been reported to the Information Commissioners Office.I AM NOW INSTRUCTING YOU TO STOP ALL FORMS OF COMMUNICATION WITH ME._________________________________
It’s helpful if you can send this message from an email address which is not monitored for incoming mail, to avoid even more junk. I set up such an address and have found it very useful.
Specialist nuisance originator...
Revive Management – Tel: 02035 442087
This company is responsible for many of the unsolicited calls, emails & texts you may receive. Revive sources it’s marketing lists from a range of online and offline sources – predominantly surveys, competitions, warranty cards and online insurance quotations. To be removed from their databases, email…
Readers may also like to follow the e-petition referred to in my article “What Right Do They Have?”.
I am not trying to sell anyone anything but I have found that using CPR CallBlocker has virtually eliminated these kind of unwanted calls instantly. Such a little cost for peace & quiet. [Note: you need not subscribe to the associated “Call Prevention Registry”].
Also please read: "Worthy Of Note"