Category Archives: Social

Guaranteed

BUT FOR HOW LONG?

product

Guarantees/warranties come with pretty much everything we buy, but how much are they really worth? There are several aspects to that question but the one I’ll refer to now is “term”, i.e. just how long do they run?

Most are either one or two years from date of purchase,  but what happens when you claim on that guarantee? For example, take the case of a vacuum cleaner that has a 12 month guarantee but breaks irreparably after only 4 months. The manufacturer issues a replacement without problems, but the guarantee on the new cleaner only has 8 months left to run. Surely, it’s a brand new product just like anyone would buy in store, so shouldn’t the guarantee be the full 12 months, as it was for the first item?

Taking that a step further, if the cleaner broke after 11 months and was then replaced that replacement would have a 1 month guarantee! That, to me, seems unfair.

I’m ignoring here change of ownership, fraudulent claims or any other such activities as the vast majority of claims are genuine.

If a replacement product is, as stated above, in new, factory fresh condition then why can’t it be guaranteed for the full 12 months? Don’t manufacturers trust replacements to perform, or are they supplying sub-standard products for some reason?

This isn’t a new situation and it’s almost universal amongst retailers and manufacturers, but my question is “why?”. So far no-one has been able to provide a plausible answer.

So, test it thoroughly and soon!

Beware small print!

Such a simple idea

So why hasn’t it been done?

Safe with charging point

OK, you’re at the hotel and your phone/tablet needs charging but you’ve to be elsewhere right now. A situation common enough. Do you a) take the phone with you and hope the battery lasts? or b) put it on charge in the room – and hope no-one steals it while you’re out?

Most hotels provide in-room safes so that valuables can be left securely, yet it’s hardly secure to leave an expensive phone/tablet charging on a table. Should it get stolen the first thing the hotel would say is “Why wasn’t it in the safe?”

The solution seems, to me at least, very obvious. It’s hardly a mammoth task to install an electrical socket (& vent) into the safe.

Any hotel that did provide such a facility would have a USP to encourage guests and would almost certainly quickly recoup any costs through increased visitor numbers. I know that, personally, given the choice between a hotel with the facility to securely charge my phone and one without, I’d pick the “with” every time.

So why isn’t it available?

May I suggest readers do as I’ve done and request each hotel that they visit installs such a facility. With enough requests commonsense might just prevail.

Independence Day!

FREEDOM FROM EU RULE

The Union Jack FlagFinally the UK regains control!

It’s been a long time coming but we now have control of our borders and our laws, without interference from unelected bureaucrats in continental Europe. No-one ever said it would be easy, and it wasn’t,  but nothing worth having ever is but we now have the opportunity to decide our own future.

Naturally EU leaders are displeased, not least because they’ll lose £Bn’s which we can now spend in our country, on our priorities. They’ll also be worried that other countries could follow the UK lead, eventually causing the demise of the EU itself, along with the many fat-cat jobs!

Still, that’s democracy at work! A phrase those in the “remain” camp that can’t accept defeat must swallow. The country has spoken, get over it!

I’m sure there’ll be much to come on this subject in the coming months but for now it’s time to celebrate a historic victory for freedom!

Update 16/03/2017

16/03/2017

Queen gives Royal Assent to Article 50 bill

 

March 29 2017Article 50: Theresa May to trigger Brexit process next Wednesday

 

Set in Stone

IT MUST BE TRUE

Set in StoneEver noticed how, when shopping, the assistant has unquestioning faith in the computer?

Even for a single low-value item, they may have sold many of immediately prior, and where the price is boldly displayed on the item itself, the assistant will scan it and then glare at the screen before telling the customer the cost. It’s as though the price may have changed in the intervening minutes between sales! Or maybe it’s just that the assistant is incapable of reading – or trusting – the price label on the product.

Whatever the reason, human thought has been dispensed with! The computer is king! Heaven help them if the screen should display as above! How many would actually do it?

And what happens when the computer is “.. a bit slow today“, or “.. has a problem“? The customer must wait while a manager is summoned, or the computer decides [“decides”, hell, it’s just a machine!] to work again.

We now have a generation of people, little more than robots themselves, who can’t use initiative & common sense. Clearly the education system has much to answer for! And they call this progress…

Our best chance

FOR AT LEAST A GENERATION

Vote to LeaveFinally, we the British people will get to choose. Do we stay in the European Union, continuing to be ruled from continental Europe – and paying a small fortune for that privilege, or do we take back control of our country, our borders and our laws?

For years David Cameron has bowed down to dominant EU leaders like Angela Merkel & her French counterpart, while at the same time screwing every last penny out of the British people (to send to other nations!). Now we have the chance to end all that for good.

The case for leaving the EU is overwhelming and is well presented here. Many prominent government ministers are set to defy the prime minister and vote to leave, with more joining daily. It’s likely to be the only chance we’ll get to break free from EU rule, certainly for a generation at least, and we must take the opportunity!

20mph zones

Can THEY EVER REALLY WORK?

20ishGood drivers don’t need them, bad drivers will always ignore them. 20mph zones are appearing everywhere these days, and no-one would deny speed reduction is advantageous in many locations, but what should be done about drivers who won’t adhere to the limit? Prosecute, I hear many shout, and yes, that would have the desired effect.

Well, not in all areas. In over a year Lancashire police have not prosecuted a single driver for speeding in 20mph zones. So either all Lancashire drivers stick to speed limits or… ??

When questioned on this point the PCC gave this response… 20mph speed zones

Good enough, would you say?

Not for me!

Hotel Safety

DO THEY TAKE FIRES SERIOUSLY?

Fire safety in hotelsThe question of hotel fire safety is one many people take for granted – until it’s too late!

We’ve all seen the notices about escape routes, assembly points and, of course, the “don’t use lifts (elevators) in case of fire”. Most often nothing goes wrong so we tend to forget about them, but we still need to have them so that if the worst does happen we can get out quickly, under our own steam.

But what if the guests are disabled or have reduced mobility? Clearly then the hotel is obliged to provide the required assistance, but in an emergency such as a fire hotel staff have many things to do. Are they able to help PRM guests?

Imagine a disable guest located on a high floor, who can’t use a lift. The problems are all too obvious.

Forward planning, both by the guests and the hotel, would be helpful. The guest would for example, when booking, advise the hotel of a disability. The hotel could then ensure that a ground floor room is allocated, thus alleviating the problem of stairs (one less issue). It would be easier and safer for both guests and hotel if this simple procedure was followed. So why isn’t it?

Most hotels, when accepting reservations, take “requests” for such things as views, room types etc, and for most people this is satisfactory. However, for disabled people a request (as above) for a ground floor room is more than simply a “would like” it’s a “must have”, yet hotels say they can’t guarantee such things.

Why not?

With the exception of walk-in guests, reservations are made in advance so hotels are fully aware of requirements at particular times, so of course they can allocate suitable rooms. The fact that they won’t shows that they don’t rate guest safety as a high priority!

As said, most times problems don’t arise, but travellers who are willing to take risks and accept less than satisfactory hotel policies are dicing with death – literally!

Isn’t it time legislation was introduced, & enforced, to make sure hotels safeguard guests in these situations? The same goes for travel agents, they too should do more!

In the meantime guests have the ultimate weapon, choice! Don’t accept unsafe practice, choose a hotel that cares about its guests!